Privacy Policy

Ⅰ. Privacy Policy Overview

Thank you for using our website and related services.

We respect your privacy and are committed to processing your personal information in a reasonable and transparent manner, in accordance with applicable Australian privacy laws and industry standards.

By accessing or using this website (including via mobile devices), you acknowledge that you have read and understood this privacy policy.

Ⅱ. Scope of This Policy

This privacy policy applies to all interactions between you and this website, including but not limited to:

• Browsing, searching, and using website content

• Placing orders, payments, shipping, and after-sales services

• Contacting customer support or submitting inquiries

• Returns, refunds, exchanges, and dispute resolutions

Important Note:

• This website is intended for use by individuals aged 18 and above.

• We do not intentionally collect personal information from minors.

• If such information is discovered, we will take reasonable measures to delete or anonymize it.

Ⅲ. Types of Information We Collect

We only collect personal information when it is reasonably necessary, including:

• Information you provide directly:

  • Name

  • Phone number

  • Email

  • Shipping and billing addresses

  • Order and transaction records

  • Payment-related identifiers (excluding full card numbers)

• Automatically collected information:

  • IP address

  • Device type, browser type, and operating system

  • Access times and browsing activities

  • Cookie and local storage preferences (with required consent)

We do not intentionally collect sensitive personal information unrelated to the provision of services.

Ⅳ. Purposes of Using Personal Information

We may use personal information for the following purposes:

• Processing orders, payments, shipping, and after-sales support

• Sending notifications related to orders or services

• Improving website functionality, performance, and user experience

• Complying with applicable legal, tax, or regulatory obligations

• Preventing fraud, misuse, or other illegal activities

We will not use personal information for marketing purposes unless you have explicitly consented.

Ⅴ. Cookies and Similar Technologies

Within the scope allowed by law, we may use cookies and similar technologies to:

• Maintain basic website functionality

• Remember language, region, or display preferences

• Maintain consistency in the shopping cart and checkout processes

You can manage or revoke cookie permissions through your browser settings.

Disabling non-essential cookies usually does not affect core website functions but may limit certain personalized features.

For more details, please refer to our Cookie Policy.

Ⅵ. Data Security Measures

We take reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, or misuse of personal information, including but not limited to:

• Encrypted data transmission

• Access controls and the principle of least privilege

• System security monitoring and maintenance

• Employee privacy and data protection training

Ⅶ. Data Sharing and Third-Party Services

We may share limited personal information with third parties when necessary to provide services, such as:

• Payment service providers

• Logistics and shipping partners

• Technology, order management, or customer support service providers

These third parties are only authorized to use personal information for specific purposes and are required to implement reasonable security measures. We do not sell personal information to unrelated third parties.

Ⅷ. Cross-Border Data Processing

In certain cases, personal information may be stored or processed outside of Australia.

In such instances, we will take reasonable measures to ensure that the information continues to be protected according to applicable privacy laws and security standards.

Ⅸ. Data Retention

In accordance with legal or business needs, information related to orders, transactions, and accounting may be retained for a reasonable period.

When personal information is no longer required for its original purpose, it will be deleted or anonymized when feasible, unless required by law to retain it.

Ⅹ. Data Security Events

In the event of a data security incident that may affect personal information, we will assess the situation and take appropriate measures to address it. If required by law or deemed appropriate, we will notify affected parties.

Ⅺ. Your Rights

Under applicable Australian privacy laws, you have the following rights:

• To request access to personal information we hold about you

• To request corrections to any inaccurate or incomplete information

• To request the deletion or restriction of personal information, where applicable

To exercise these rights, please contact us using the details below. We will respond during business hours.

Ⅻ. Information on Minors

This website is not intended for individuals under the age of 18. If personal information of minors is discovered, we will take appropriate steps to handle it.

ⅩⅢ. Contact Information

• Address: 7650 PANGEA LN APT 102, RALEIGH, NC, 27616-5849

• Phone: +1(305) 614-4346

• Email: studio@sofimena.com

• Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

ⅩⅣ. Policy Updates

This privacy policy is effective from the date of publication.

We may update this policy at any time to reflect changes in laws, operations, or technology.

Any updates will be posted on this page or communicated to you through reasonable means.

We recommend reviewing this policy periodically.