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Payment Methods

Ⅰ. Payment Methods Overview

To help Australian customers complete payments securely and conveniently, the following outlines the payment methods, process, and related notes available on the platform.

Please read this information carefully before placing an order.

Ⅱ. Available Payment Methods

  • Visa

  • Mastercard

Orders will be settled according to the amount displayed on the checkout page.

Currently, we do not support cash on delivery, cash payments, bank transfers, or cryptocurrency payments.

Ⅲ. Payment Security

During the payment process, the platform will take reasonable measures to minimize payment risks, including but not limited to:

  • Using TLS/SSL encryption to secure data during transmission.

  • Processing payments through third-party payment gateways that meet recognized industry security standards.

  • The platform will not store full card numbers, expiration dates, or CVV codes.

Despite these measures, all online payment systems carry inherent risks.

Ⅳ. Pricing and Fee Transparency

All prices include Australian Goods and Services Tax (GST), customs duties, and clearance fees (DDP delivery).

Product prices, applicable taxes, and shipping fees will be displayed at checkout.

The amount paid is the final amount, and no additional charges will be required upon receipt.

Ⅴ. Payment Process

  • Confirm the selected products, shipping address, and total order amount.

  • Choose your preferred payment method (Visa or Mastercard).

  • Enter the required payment information (card number, expiration date, and cardholder name).

  • Submit and confirm your payment request.

Once payment is completed, an order confirmation will be sent.

If payment fails, you can try using another card or contact customer service for assistance.

Ⅵ. Refund Information

  • If the refund is approved, the amount will be refunded to the original payment method.

  • The card used for the refund must remain valid.

  • Refund processing time and fund arrival time may vary depending on your bank or payment service provider.

If the refund is not received within a reasonable time, we recommend contacting your issuing bank or reaching out to our after-sales support team for further assistance.

Ⅶ. Contact Information

  • Address: 7650 PANGEA LN APT 102, RALEIGH, NC, 27616-5849

  • Phone: +1(305) 614-4346

  • Email: studio@sofimena.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)