Ⅰ. Platform Information
Website: https://sofimena.com
All prices include Australian Goods and Services Tax (GST) and customs duties.
The DDP (Delivered Duty Paid) model means no additional payments are required upon receipt.
Ⅱ. Shipping and Logistics
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Address: 7650 PANGEA LN APT 102, RALEIGH, NC, 27616-5849
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Couriers: DHL, FedEx, UPS
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Shipping time: Orders will be processed and shipped within 1–3 business days after payment
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Estimated delivery: 6–14 business days, depending on customs clearance, weather, and shipping conditions
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All goods are shipped from the United States and come with full tracking
Ⅲ. Right of Withdrawal
Under the Australian Consumer Law (ACL), you have the right to request a return, refund, or exchange within 14 days of receiving the product.
Ⅳ. Payment and Data Security
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Payments are processed through a platform that meets PCI-DSS standards
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Credit card data is not stored
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The website uses HTTPS (TLS/SSL) to secure data transmission
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Data is processed in accordance with GDPR and is used solely for order fulfillment and services
Ⅴ. Contact Information
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Address: 7650 PANGEA LN APT 102, RALEIGH, NC, 27616-5849
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Phone: +1(305) 614-4346
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Email: studio@sofimena.com
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Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)