About Us

Ⅰ. Core Principles

Price Transparency:
- The price of products is as shown on the product and checkout pages.
- We aim to clearly present cost breakdowns to minimize potential misunderstandings.
Practical Aesthetics: In product selection and design, we consider appearance, functionality, and everyday usability.
Convenient Shopping Experience: Clear product categories and intuitive page layouts help customers find the right products more efficiently.

Ⅱ. Pricing and Delivery Information

The price displayed at checkout is the final price.
Shipping and Delivery: Partners DHL, FedEx, and UPS offer full tracking, with large furniture undergoing stability checks and protective packaging.
Taxes and Fees:
- We use DDP (Delivered Duty Paid), with all prices including the Australian service tax (10%) and customs duties.
- No additional payment is required at delivery.
Estimated Delivery Time: Delivery times may vary due to logistics, weather, or other factors beyond our control.

Ⅲ. Customer Rights Information

Customers can request returns, refunds, or exchanges in accordance with platform policies and Australian consumer law.
If issues arise during the use of products, we will provide appropriate after-sales solutions based on the specific situation.
Customer support is available during business hours, with response times varying based on the type of inquiry.

Ⅳ. Privacy and Data Protection

This website uses encryption technology (TLS/SSL) to reduce data transmission risks.
Personal information is collected and used in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
The information is primarily used for order processing, customer support, and platform operations.

For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

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